Roles and responsibilities
Monitor all systems using monitoring applications.
Take corrective actions that needn't software development - like starting stand by systems.
Help in searching the causes of the problem using logs and services status.
Daily procedures related to system operations.
Work as first level support for the systems.
Provide daily reports about system errors or problems.
Create, follow up and co-ordinate between Business, Development, Quality and Operations for New changes through the change management policy.
Report, follow up system problems until solved.
Ensure accurate monitoring, logging, metrics, and alerting of Systems.
Document all operational functions and maintain updated operational manual.
Continuously search, test alternate solutions and new technologies to enhance system and business performance.
B.S. Computer science / Information systems.
4 years of experience with software and information systems.
1 year of experience with financial systems.
Knowledge of SQL and programming, Oracle DB experience is preferred.
IT Operations experience, ITIL certified is preferred.
Preferred experience with Cloud technologies (Google, Azure, AWS)and containers
Knowledge of DevOps.
Strong project management skills, PMP certified is preferred.
Experience with systems monitoring and management tools.
Knowledge of Information Security policies and procedures.
Ability to analyze the business needs and process workflow in order to solve problems.
UNIX / Linux experience is preferred.
Strong communication and analytical skills.
Strong Troubleshooting and problem solving skills.
Very good in Arabic and English.