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Network and F5 Solution Administrator

Description

Job Description:

 

•F5 Load Balancers - Demonstrates experience configuring and troubleshooting a wide range of load balanced services, including iRules, SSL, and health check scripting.

•NGFW & UTM such as Fortigates firewalls Administration, Configuration and Troubleshooting.

•Applications - Knowledge and understanding of firm-wide applications.

•Network - Determine network requirements, target solutions, ensure hardware integrates with existing components and implement appropriate solutions. 

•Security - Implement and maintain technology security policies and processes. 

•Solution maintenance - study and apply required firmware updates, Identify, resolve infrastructure vulnerabilities, and issues.  

•Networking Technologies - Utilizes experience of design using LAN, WAN and Internet technologies and detailed troubleshooting of applications utilizing TCP/IP protocols Displays ability to communicate that understanding both in written and verbal forms 

•Displays familiarity with detail of web application protocols (HTTP - including proxying and cookies - SSL, SOAP etc) 

•Logging and reporting

•Application Delivery Controller (ADC) - F5 BIG-IP Local Traffic Manager (LTM) 

•F5 BIG-IP Global Traffic Manager (GTM), BIG-IP DNS 

•Authoritative External DNS   F5 BIG-IP GTM [Static & Dynamic Zones] 

•VIPs, DIPs and Virtual Pools configurations

•VPN SSL and IPsec, site-to-site and client-to-server

•UTM IPS and AV implementation

*F5 Web Accelerator and Application Security Module (ASM) experience preferred.

 

Qualifications:

 

1. University degree: Bachelors in “Computer Science” or a related field   

2. The candidate must have at least 5 years of experience

3. Preferred to CCNA and CCNP.

4. Preferred to have F5 201, 302, 303 certificates.


Network and IPCC Engineer

Description

Overall purpose:

    To provide technicalexpertise in design, deployment and delivery support of our Cisco UCCE ContactCenter services and solutions. 

    As an IPCC Engineer, thesuccessful candidate will work as an integral part of the Networkadministration team. To undertake day-to-day and long term technicalsupport/projects.

KeyResponsibilities:


      Project team memberinvolved in the design and deployment of full-life cycle Cisco contact centerproject integrations including call center workflows

        perform analysis anddiagnosis of complex voice and data network issues

        Work with network team inall related projects and assigned tasks

        Reporting networkoperational status by gathering, prioritizing information and managingprojects;

        Upgrading data networkequipment to latest stable firmware releases;

        Configuration of routingand switching equipment; Configuration of hosted IP voice services;

        Basic configuration offirewalls, routers, and switches

Mainduties:


        Configuration of differentICM items like Service, Skill Group, Route, Peripheral Target, Label,Translation route etc. for project need.

        Co-ordinate with othertechnical groups like Security and Telephone Network team.

        Reports and tracesgeneration for various queries related to customer call/Cisco CUIC Reports.

        Fault escalation to Ciscoand co-ordination for unresolved issues, and Cisco ICM troubleshooting  

        Strong experienceconfiguring and troubleshooting Voice Gateways/Gatekeepers

        Prior support experience ofthe ICM environment including ACD, PG, IVR PG, IPCC and CTIOS

        ICM Call Flow Changes/Configuration Changes for all Contact Centre Services

        Manage day to day tasksrelated to IPCC & Network and participate in infrastructure projects


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IT Systems administrator

Network and Terminals Department Manager

Description

 Follow-up technological developments in the field of technical services and provide proposals for developing and updating data rooms and components according to the best prevailing technological levels.

    Setting strategic development plans and assessing budgets related to maintaining the requirements of operation/ renovation / modernizing the technical infrastructure, tools and means of technical work to be presented at meetings of the technology sector council for approval.


   Developing mechanisms and operational plans for the management of technical services mechanisms, systems of communications, networks, data rooms,devices and accessories.

        Ensuring the quality of the technical infrastructure services at The Group.

Coordination with the Risk Committee at The Group to evaluate and assess the operational risk related to technical services and propose solutions to reduce   risks.


Direct responsibility for distributing tasks and following up work teams in charge of communications, networking systems,servers, desktop computers, printers and accessories.

        Implementing The Group policies regarding the department procurement of various needs of hardware, software and following up the process of delivery from suppliers and installation.

        Management of internal technical support system and the following up the external support level through service providers.


        Management of the daily technical operations according to the steps laid down and the standard mechanisms.

        Provide suggestions for updating the components of the data rooms, technical infrastructure and networks stemming from the daily operation of the components in accordance with best practices

        Monitoring compliance with the IT security standards in accordance with the international standards, policies and procedures.

        following up the implementation of contracts with suppliers and providers of technical services to insure the irdelivering   services according to the service level agreement.

        Ensure highest level of confidentiality to protect company and customers’data.

        Adopting requirements of systems users  in terms of the technical resources of The Group.

        Responsibility for maintaining data backups and restoring them when needed.

Participate in IT Sector meetings which aim to coordination

gthe sector works and implementing development projects.





Information Security Manager

Description


• Is responsible for the day to day administration and maintaining compliance of our PCI zones. 
• Works with business units to identify security requirements, using methods that may include risk and business impact assessments 
• Assists in the development, coordination and completion delivery of information security operations documentation. 
• Works with information security leadership to develop strategies and plans to enforce security requirements and address identified risks. 
• Reports to management concerning residual risk, vulnerabilities and other security exposures, including misuse of information assets and noncompliance. 
• Plays an advisory role in application development or acquisition projects to assess security requirements and controls and to ensure that security controls are implemented as planned. 
• Collaborates on critical IT projects to ensure that security issues are addressed throughout the project life cycle. 
• Works with IT department and members of the information security team to identify, select and implement technical controls. 
• Develops security processes and procedures, and supports service-level agreements (SLAs) to ensure that security controls are managed and maintained. 
• Researches, evaluates and recommends information-security-related hardware and software, including developing business cases for security investments. 
• Penetration Testing and Vulnerability Assessments 
• Incident Detection and Response
• Help in Business Impact Analyses 
• Work with management to ensure network issues are considered and addressed as new equipment, facilities, services and systems are developed and implemented. 
• Conduct training for staff members in functional areas. 
• Develop and maintain standards and procedures for documentation. 
• Develop and produce contingency planning reports for management. 
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