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Technical Support (Ladies Only)

Senior Network and Terminals Engineer

Description

 Follow-up technological developments in the field of technical services and provide proposals for developing and updating data rooms and components according to the best prevailing technological levels.


1.Setting strategic development plans and assessing budgets related to maintaining the requirements of operation/renovation / modernizing the technical infrastructure, tools and means of technical work to be presented at meetings of the technology sector council for approval.


2.Developing mechanisms and operational plans for the management of technical services mechanisms, systems of communications, networks, data rooms,devices and accessories.


3.Ensuring the quality of the technical infrastructure services at The Group.


4.Coordination with the Risk Committee at The Group to evaluate and assess the operational risk related to technicalservices and propose solutions to reduce   risks.


5.Direct responsibility for distributing tasks and following up work teams in charge of communications, networking systems,servers, desktop computers, printers and accessories.


6.Implementing The Group policies regarding the department procurement of various needs of hardware, software and following up the process of delivery from suppliers and installation.


7.Management of internal technical support system and the following up the external support level through service providers.


8.Management of the daily technical operations according to the steps laid down and the standard mechanisms.


9.Provide suggestions for updating the components of the data rooms, technical infrastructure and networks stemming from the daily operation of the components in accordance with best practices


10.Monitoring compliance with the IT security standards in accordance with the international standards, policies and procedures.


11.following up the implementation of contracts with suppliers and providers of technical services to insure the delivering   services according to the service level agreement.


12.Ensure highest level of confidentiality to protect company and customers’data.


13.Adopting requirements of systems users  in terms of the technical resources of The Group.


14.Responsibility for maintaining data backups and restoring them when needed.


15.Participate in IT Sector meetings which aim to coordination

Senior Information Security Engineer

Customer Service (Arab Ladies Only)

Description

The Group Securities is seeking energetic, enthusiastic and dynamic candidates to work in customers’ service. Those with experience in this field are invited to submit applications.

 Job Descriptions:

The major responsibly of the candidate is to provide excellent customers’ services by taking the right time to understand and find out the customer's needs in a manner that enables him/her to take the sufficient and adequate information to provide the appropriate services. Additionally, the candidate is required to carry out all various and different orders and services , control the high-class quality of services provided to customers,provide assistance to customers whenever necessary and required, be committed and dedicated in carrying out the daily assignments to the upper most levels of compliance and writing down the transactions where appropriate for the purpose of internal and external auditing.

Responsibilities and Duties:

        Conducting responsibilities and duties in accordance with the company's policy and procedures in place, along with adherence to criteria and standards of service, and professional ethics and conducts. Moreover, the candidate should be committed to work within the scope of his/her field of specialization and prescribed responsibilities.

         Receiving applications from customers for opening accounts.

         Receiving deposits

        Updating the customers’ data

         Receiving the public and private agencies and ensuring the obtaining of approval from the related legal entity.

        Connecting the Group's customers’ accounts with the banks taking part in "SAHEL" service.

         Issuance of account statements and stocks’ portfolio

        Directing the customers’ inquiries to the Hall Supervisor and the Sector Manager.

Qualifications Required:

        Strong communication skills and ability to interact with customers.

         Ability to work and carryout daily responsibilities and assignments independently or within the frame of the team.

        Readiness and willingness to familiarize with and adapt to a frequently and constantly changing work environment that targets to provide serve to customers.

        Having the spirit of initiative in work and speediness in understanding concepts and ideas.

        Proficiency in Arabic and English.

        Bachelor's Degree in Business Administration or in any other field of relevance

�       Flexibleto be transfer within the company units based on the request. 

    
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