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Trading Transaction Complaint
I entered a (buy or sell) order and it was not executed although the price in the market did match. I entered a sell order and received an SMS that reads "unavailable shares" in spite of availability of the shares in the portfolio. I entered a (buy or sell) order and before execution, I cancelled the order, but the order was executed.
Please contact the customer support Call Center and we will review the matter
with the relevant department and re-contact you. In case of actual fault or
slowness in the system followed by The Group, The Group will compensate you for
the difference.
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