The client has the right to make sure of the sell transaction by requesting to
listen to the recorded call to know the person who executed the sell
transaction and the registered and approved mobile number by which the sell was
executed. In this case the client must go in person to the Customer Care
Department in the main branch of The Group or the Customer Care Department in
the new branch (Salwa) and tell his complaint in this regard in the event of
objection to the sell or buy transaction, then the Customer Care Supervisor
will follow up the matter with the relevant authorities and reach an
appropriate solution as soon as possible.