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Card Operation Manager ( )

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Close Date 2019-06-20

Job description

TheGroup is one of the top esteem establishments in Doha Qatar, which began in1997 with a solid foundation that has a book value of over 200,000,000/- Qatarriyals as of 2019. The Group achieved a healthy profit of 40,000,000/- lastyear in a challenging financial environment thanks to its structured &proven strategy of innovation new technologies & automation. 


1.Role Objective

Manages and assists with the back-office support activities of the card operations ensuring that financial transactions, policies, and procedures meet corporate needs and objectives.
Developing, coordinating and completing the implementation of The Group Finance card products, services and systems with the key Company departments and vendors.
Responsible for all aspects of card operations

2.Detailed Roles & Responsibilities

FINANCIAL
•Oversees General Ledger reconcilement function within the department to ensure compliance with requirements imposed by finance and audit areas of the Company.
•Coordinates with local and international vendors to monitor all vendor invoices for accurate billing amounts (fee assessments and transaction item counts) and resolves discrepancies on behalf of the The Group cards company.
•Actively participate in fraud monitoring of card related transactions in order to minimize the might be loss that maybe incurred by the company
•Manages card transactions reconciliation with proper & standardized cash back mechanisms in order to minimize revenue loss for the company
•Settle & reconcile all Visa & Master card against  The Group cards company accounts.
•Make sure that all the cards are embossed & delivered customer service on daily basis as per approved proces

CUSTOMER

•Acts as primary Company contact for all daily Card operational issues
•Generates and escalates periodic and requested reports ensuring accuracy and timely delivery.
•Interface with support/development personnel to achieve problem resolution. Simulate or recreate user problems to resolve operating difficulties to provide seamless services to customers.
•Communicate and consult with business, cross marketing ,operations, IT regarding any operations, business rules to achieve business goals in order to assist to increase the customer's overall satisfaction

INTERNAL

•Ensure the fraud monitoring process, analyze the operational risk and review the internal controls at card business. Recommend additional controls (new risk rules) and update the existing ones
•Performs other duties in line with scope of work and as instructed by the direct manager
•Supervises maintenance of On-line Control Systems for employee access. Ensures the appropriate levels of access to the systems are consistent with the job function/position within the department.
•Build & keep updated documentation for Card Operation department for all department related activities
•Heavily involve in Product testing (UAT) & in the product launch process  
•Reconcile blank plastic cards against embossed & balance the stock, if any short comings report to Internal Controller & Card Business Manager

LEARNING & DEVELOPMENT

•Oversees maintenance and updates to Credit Card Manual to ensure contents are accurate, current, and in compliance with audit recommendations.
•Maintains updated knowledge of rules, regulations and standards in the field and related matters of interest to the department
•Participate in training provided by company for standard card operation practices

KEY INTERACTIONS

Internal:
•Card Business Manager
•Information Technology Division employees
•Internal Control
•Internal Auditors
•Communication Department
External:
•Suppliers & Subcontractors
•External Consultants
•Auditors
•QCB
•Visa
•MasterCard
•Embossing vendors
•System vendors

COMPETENCIES, KNOWLEDGE AND EXPERIENCE

Educational Qualifications:

•Bachelor degree Business Administration or related field

Experience:

•5 in Card Operations Department
•Strong English and ideally Arabic language skills
•Knowledge of major Card systems

Behavioral Competencies:

•Interpersonal Personal Excellence
•Leadership & Motivation
•Quality Decision Making
•Teamwork
•Powerful Communication
•Flexibility & Adaptability 

Job Details

Tadawul
4448 7666
CUSTOMER SUPPORT
4448 7222

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