44487777

 
The Group Logo

الوظائف المتاحة :

 

مدير إدارة الخوادم

وصف الوظيفة

Responsible for designing and managing a very critical data center which deals with financial assets. The center should be working and providing services around the clock, and implement the highest standards of data security. It is also monitored by several regulators.

المزيد

مدير إدارة الشبكات والطرفيات

وصف الوظيفة

 Follow-up technological developments in thefield of technical services and provide proposals for developing and updatingdata rooms and components according to the best prevailing technological levels.

        Setting strategic development plans and assessing budgets relatedto maintaining the requirements of operation/ renovation / modernizing thetechnical infrastructure, tools andmeans of technical work to be presented at meetings of the technology sector council for approval.


        Developing mechanisms and operationalplans for the management of technical services mechanisms, systemsof communications, networks, data rooms,devices and accessories.

        Ensuring the quality of the technical infrastructure services at The Group.

Coordination with the Risk Committeeat The Group to evaluate and assess the operational riskrelated to technical services and propose solutionsto reduce   risks.


Direct responsibility for distributing tasksand following up work teams in charge of communications, networking systems,servers, desktop computers, printers and accessories.

        Implementing The Group policies regarding the department procurement of various needs of hardware, softwareand following up the process of delivery from suppliers and installation.

        Management of internal technical support systemand the following up the external support level through service providers.


        Managementof the daily technicaloperations according to the steps laid down and the standard mechanisms.

        Provide suggestions for updating thecomponents of the data rooms, technical infrastructure and networks stemmingfrom the daily operation of the components in accordance with best practices

        Monitoring compliance with the IT security standards in accordance with the international standards, policies and procedures.

        following up the implementation of contracts with suppliers and providers of technical services to insure theirdelivering   services according to the service level agreement.

        Ensure highest level of confidentiality to protect company and customers’data.

        Adopting requirements of systems users  in terms of the technical resources of The Group.

        Responsibility for maintaining data backupsand restoring them when needed.

Participate in IT Sector meetings which aim to coordinatingthe sector works and implementing development projects.





المزيد

مشرف امن

وصف الوظيفة

Duties 


  1. Training personnel on the best practices in the field of security and safety 

  2. Determine the timing, place of work and powers of security personnel 

  3. Overseeing the electronic surveillance systems

  4. Being responsible for the handoff of service cars


 :Requirements 


  1. At least five years of experience in the field of security and safety management 

  2. Familiarity with electronic surveillance systems 

  3. Holding a valid Qatari driving license 

  4. Having transferable work visa  

المزيد

العناية بالعملاء عبر الهاتف

وصف الوظيفة

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively manipulating customer issues, complaints and inquiries keeping customer satisfaction at the core of every decision and behavior.


Job duties:

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to up-sell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Determines requirements by working with customers.
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
  • Maintains call center database by entering information.
  • Keeps equipment operational by following established procedures; reporting malfunctions.
  • Updates job knowledge by participating in educational opportunities.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • Meet personal/team qualitative and quantitative targets
  • Cards operations: urgent limit increase, suspend cards, monitor fraud, report fraud, take actions on fraud cases, and support card holders with all cards features & benefits inquiries.

Skills and Qualifications:

  • Customer Focus, Customer Service, Data Entry Skills, Listening,Phone Skills, Verbal Communication, Building Relationships, People Skills,Interpersonal Savvy, Problem Solving, Multi-tasking
  • Previous experience in a customer support role.
  • Strong phone and verbal communication skills along with active listening
  • Strong relationship and communication skills to ensure proper customer interaction.
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively.
  •  Analytical, quantitative mindset with a keen attention to detail.
  • Must possess a high level of computer skills to effectively use multiple systems.
  • Ability to work on routine tasks both independently and with the team.
  • Willingness to adapt to a constantly changing, customer-driven work environment.
  • Knowledge of credit cards products, quality control, & customer retention.
  • Bachelor degree in: Business, Finance & Banking or Accounting or any other related field.

المزيد

العناية بالعملاء عبر الهاتف

وصف الوظيفة

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively manipulating customer issues, complaints and inquiries keeping customer satisfaction at the core of every decision and behavior.


Job duties:

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to up-sell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Determines requirements by working with customers.
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
  • Maintains call center database by entering information.
  • Keeps equipment operational by following established procedures; reporting malfunctions.
  • Updates job knowledge by participating in educational opportunities.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • Meet personal/team qualitative and quantitative targets
  • Cards operations: urgent limit increase, suspend cards, monitor fraud, report fraud, take actions on fraud cases, and support card holders with all cards features & benefits inquiries.

Skills and Qualifications:

  • Customer Focus, Customer Service, Data Entry Skills, Listening,Phone Skills, Verbal Communication, Building Relationships, People Skills,Interpersonal Savvy, Problem Solving, Multi-tasking
  • Previous experience in a customer support role.
  • Strong phone and verbal communication skills along with active listening
  • Strong relationship and communication skills to ensure proper customer interaction.
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively.
  •  Analytical, quantitative mindset with a keen attention to detail.
  • Must possess a high level of computer skills to effectively use multiple systems.
  • Ability to work on routine tasks both independently and with the team.
  • Willingness to adapt to a constantly changing, customer-driven work environment.
  • Knowledge of credit cards products, quality control, & customer retention.
  • Bachelor degree in: Business, Finance & Banking or Accounting or any other related field.

المزيد

مسؤول العناية بالعملاء - البطاقات الإئتمانية

وصف الوظيفة

The Group for cards services is looking for the energetic candidates in the field of Customer Service, candidates having their previous experience in Customer Services may apply, Assist and maintain service relations with clients and other offices.
Role Summary: The role of the Customer Service Officer is primarily to be the first point of contact for any in branch for The Group for cards services clients. You will provide assistance with all day to day client enquiries and provide the appropriate solution. Working as part of the Branch team towards the overall sales target you will promote and market cards products in a compliant manner. 

Role Description: Your core responsibility is to provide excellent, efficient and compliant customer service. You will take the time to understand the individual client’s situation providing you with enough information to make informed recommendations with regard to Cards products and services. Processing applications for various products and services you will quality check and assist clients wherever possible. Whist providing excellent sales through service, will maintain the highest level of compliance in your day to day practice, recording where appropriate for internal and external audit purposes. 

Responsibilities:
Inquiries and requests on cards products and services call center and internet services.
Receive and respond to customer service account inquiries on account balances, transaction details, statements and fees and charges.
Promote products and services.
Identify customer needs.
Perform duties in line with the organization’s policy and procedures, service standards and code of practice. Should operate within their level of authority and responsibilities.


Required Qualifications
At least 3 – 4 years of banking/financial experience 
Strong relationship and communication skills to ensure proper customer interaction
Analytical, quantitative mindset with a keen attention to detail
Must possess a high level of computer skills to effectively use multiple systems
Ability to work on routine tasks both independently and with the team
Willingness to adapt to a constantly changing, customer-driven work environment
Self-starter and comfortable taking initiative while quickly grasping concepts, processes, and ideas
Knowledge of card networks’ Operating Regulations
Relevant Diploma / Bachelor’s Degree preferred. 3 years of experience of branch customer service in a major banking institution is advantageous.
Bachelor degree in: Business, Finance & Banking or Accounting or any other related field
Knowledge and Skills:
- AML techniques.
- Arabic/English language.
- Branch securing.

المزيد

مسؤول خدمات ما بعد البيع - البطاقات الإئتمانية

وصف الوظيفة

To run the day to day customer care, operations, & complaint of the branch through the development of a highly developed and motivated sales and service culture ensuring the achievement of all financial and non-financial targets in line with The Group for cards services objectives and required standards 

Responsibilities:

ACCOUNTABILITIES
Planning and Reporting: Prepare the branch sales plan and staff target allocations and to monitor, track and analyze the sales report, branch performance and customer attrition to achieve the assigned financial targets.
Sales and Service Support: Lead and motivate the branch team members to perform all sales and service related activities for existing and walk in customers to group securities.
Ensure that all customer queries and service requests are processed and delivered within the agreed service level turnaround time; identify potential business acquisitions and actual sales growth opportunities.
Customer Support: Monitor and assess the efficiency of the branch workflow in regards to internal and external customer expectations, service levels, waiting times and turnaround times for service requests.
Monitor card activation & usage.
Monitor cancelation.
Continuous Improvement: Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmers and projects in line with the group for cards services standards

Policies, Processes, Systems and Procedures
Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders.

Administrative work:
Process Beginning & End of Day transactions and reports.
Responsible for Customer Advisors transactions, control & check related documents/contracts.
Responsible for Quality Assurance and validation.
Monitor that Standing Orders were executed on time.
Perform Spot checks 4 times a month.
Ensure Database consistency for clients’ accounts.
Supervise cash/plastics to/from the Main Vault.
Delivery of pins (all kinds of cards).
Check & control all canceled credit cards performed by the customer service officers, & call center.
Monitor all archiving transactions done in the branch.
Monitor all transactions related to delinquent customers.
Process the re-activation of dormant accounts, & in-active accounts (x, z)
Follow up audit recommendations.
Follow up dues.
Follow up daily reports.
Conduct the tasks of customer service manager in case of his absence and upon the authorities granted to after sales officer.
Commercial:
Maintain and develop cards related functions in order to meet the group for cards services targets.
Attract new customers.
Promote cards products and services.
Segmentation.
After sales cards activation.
Quality:
Ensure the implementation of the basic reception criteria (smile, patience, welcoming…), the behavior (formal costume, no-smoking, food…) and the availability of the counter staff.
Ensure the quality of customer service provided from the team.
Ensure the availability and the maintenance of the embossing machines.
Ensure the appropriateness of the general appearance of the branch and the staff.
Ensure the hygiene of the external status of the branches (logos, wall cleanliness, entrance door…).
Ensure that incoming & outgoing calls are being handled in a professional way to meet clients' requests.
Make sure that all brochures and commercial adds are well positioned for clients.
Follow up on client’s complaints.

Security:
Responsible for the Elite and sensitive accounts.
Responsible for keys & combination hand over between employees.
Monitor Operational risk and compliance for all entries & transactions.
Check all contracts, & cheques filled by customer service & customers.
Skills
Management Skills.
Team worker.
Customer-oriented
Negotiation and Problem Solving Skills.

Required Qualifications
At least 4-5 years’ experience in senior customer service position in a financial institution.
Strong relationship and communication skills to ensure proper customer interaction.
Analytical, quantitative mindset with a keen attention to detail.
Must possess a high level of computer skills to effectively use multiple systems.
Ability to work on routine tasks both independently and with the team.
Willingness to adapt to a constantly changing, customer-driven work environment.
Self-starter and comfortable taking initiative while quickly grasping concepts, processes, and ideas
Knowledge of credit cards products, quality control, & customer retention.
Bachelor degree in: Business, Finance & Banking or Accounting or any other related field

المزيد

مسؤول عمليات البطاقات الإئتمانية

وصف الوظيفة

The Group is seeking a credit card operation officer to join cards team.  If you are motivated by wanting to help partners and merchants be successful, and enjoy being able to apply your experience and expertise to solve key challenges such as maintaining cards operations TAT, then this is the role for you.

 

Responsibilities:

•  Actively engaging with Clients, Technology & other teams to achieve business goals.

•  Preparation of Business Requirement Document for the New Business.

•  In Liaise with Operations team for Standardization of workflow & Process improvement.

•  Monitor performance and assess solutions. 

•  Credit Analysis of applicants and deciding on card approval. 

•  Decision making on issue of new cards

•  Decision making on Credit Limit Increase on existing card

•  MIS reporting to clients and Quality Control 

•  Financial Loss (refunds and write offs) reporting and reconciling.

•  Trained on Customer Service, Collections, Dispute & Fraud.

•  Resolving customer queries/requests related to payments, change of address, disputes handling and resolution, working on payment arrangement and cancellation of account

•  Trained on Credit card cycle, Authorization, Clearing & Settlement, Chargeback Methodology

•  Fraud monitoring to prevent card fraud and misuse.

•  System/Process training for employees

•  Understanding Visa/MasterCard regulation such as (Arbitration/Pre Arbitration) for chargeback operations

•  Blocking / Unblocking of Credit cards.

•  Replacement / Regeneration of Credit cards.

•  Instalment booking and cancellation.

•  Points addition and redemption.

•  Limit Enhancements & product upgrades / downgrades.

•  Monthly card Renewal process.

•  Processing of changes in Static data / mailing address / Contact etc.

•  E-statement requests. 

•  Internet online requests.

•  Standing debit instruction setup and deletion.

•  SMS / Mobile service.

•  Preliminary screening of Physical Credit Card applications received from frontend Sales team to ensure KYC compliance and ensure processing within TAT.

•  Quality checks of Card applications captured on Fawri application.

•  Coordination with vendors to ensure embossing and delivery of Credit Cards within TAT. Record retention. 

•  Managing Collection – Operations for Credit Cards

•  Complaint Management - Managing Credit Card complaints received by the call center or customer service from Regulatory and Statuary authorities.

•  Process Control – Review SOP and ensure adherence by Card Operations.

•  Managing Credit Card Review Management for Cards.

•  KYC Maintenance - Handled complete KYC handover process for RBS N.V. during Credit Card portfolio sale.

•  Payments Reconciliation - Complete tracking and ensure reconciliation of payments for sold-out portfolio and ensure remittance of funds to the concerned Banks.

•  To lead a team that process Customer's application forms received through various channels involves Swaps/Upgrade of cards to various card types.

•  To lead a Centralized Customer Correspondence team for Card Closures, Address changes, non-financial changes, Fee related Queries, Credit limit increase / decrease, Reversals, temporary credit booking, Emi conversion, Line consolidations, Reinstatement of credit cards, rewards redemption etc.

•  Procurement & Inventory Management of Plastic Cards: To lead a team which procures stocks as per requirement, process payments to suppliers and issue the same to embossing unit as per requirement.

•  Rewards Management-Co branded Cards.


Required Qualifications

•  At least 4-5 years’ experience in credit cards operations at a respectful bank.

•  Strong relationship and communication skills to ensure proper customer interaction.

•  Analytical, quantitative mindset with a keen attention to detail.

•  Must possess a high level of computer skills to effectively use multiple systems.

•  Ability to work on routine tasks both independently and with the team.

•  Willingness to adapt to a constantly changing, customer-driven work environment.

•  Self-starter and comfortable taking initiative while quickly grasping concepts, processes, and ideas.

•  Knowledge of card networks’ Operating Regulations.

•  Bachelor degree in: Business, Finance & Banking or Accounting or any other related field.

المزيد

مسؤول إعادة الخصم و تحليل التزوير - البطاقات الإئتمانية

وصف الوظيفة

The Group is seeking a Senior Chargebacks and Fraud Analyst for its Payment Operations team.  If you are motivated by wanting to help partners and merchants be successful, and enjoy being able to apply your experience and expertise to solve key challenges such as keeping losses down, then this is the role for you.

 

As a Senior Chargebacks Analyst, your goal will be to improve the overall win rate of the chargebacks coming in. Handling and responding to chargebacks, inquiries, draft retrievals etc. will consume a good portion your day on the job. This individual will play a critical role in establishing key operational processes and procedures for chargebacks handling globally. You will be called upon to share your deep insights by other teams such as account management, customer delight etc.

Responsibilities:

         Review transaction information and chargebacks filed with various card brands, processors, and gateways

         Process credit card inquiries, retrieval requests, chargebacks, disputes via ticketing system and payment portals

         Research and compile evidence to validate transactions to submit to processors for re-presentment

         Manage queues of dispute activity to ensure all timelines are met for proper response to acquirers.

         Consult with Customer Delight, Risk, Product and other internal teams as required.

         Monitor, evaluate and respond to chargeback claims

         Apply risk management policies and procedures to help manage and minimize losses

         Maintain strong working knowledge of card network processing and regulations

         Respond to inquiries from internal and external customers regarding chargeback process, requirements and case status

  • Identify fraud trends through multiple sources, complete link analysis activities to prevent fraud.

  • Complete reports, dashboards, internal and external presentations to demonstrate investigative and analysis results

  • Support internal quality checks though audits and account reviews

  • Responsible for opening all production floor Service Desk Tickets where applicable.

  • Work as a subject matter expert, assisting your team with difficult scenarios and provide guidance to ensure calls and cases are handled correctly to achieve first contact resolution.

  • Respond to client requests for information pertaining to escalated dispute/fraud claim as it progresses through the case lifecycle

  • Identify potential fraud trends through effective case management for analysis and review by the fraud team.

  • Report on each fraud type as required

  • Analyze data and utilize tools and resources to perform trending analysis in relation to fraud cases.

  • Report customer feedback by adhering to established escalation matrix.

  • Mentor employees on procedures and systems related to chargeback lifecycle

  • Complete production work for Fraud Analytics as required

  • Adhere to Quality Standard Guides defined by the client.

  • Adhere to requirements and controls in relation to PCI standards.

  • Adhere to all service level agreements outlined by the client.

 

Required Qualifications

         At least 4-5 years’ experience in chargebacks & investigations in payments industry

         Strong relationship and communication skills to ensure proper customer interaction

         Analytical, quantitative mindset with a keen attention to detail

         Must possess a high level of computer skills to effectively use multiple systems

         Ability to work on routine tasks both independently and with the team

         Willingness to adapt to a constantly changing, customer-driven work environment

         Self-starter and comfortable taking initiative while quickly grasping concepts, processes, and ideas

         Knowledge of card networks’ Operating Regulations

         Bachelor degree in: Business, Finance & Banking or Accounting or any other related field


المزيد

مسؤول العناية بالعملاء

وصف الوظيفة

The Group for cards services is looking for the energetic candidates in the field of Customer Service, candidates having their previous experience in Customer Services may apply, Assist and maintain service relations with clients and other offices.
Role Summary: The role of the Customer Service Officer is primarily to be the first point of contact for any in branch for The Group for cards services clients. You will provide assistance with all day to day client enquiries and provide the appropriate solution. Working as part of the Branch team towards the overall sales target you will promote and market cards products in a compliant manner. 

Role Description: Your core responsibility is to provide excellent, efficient and compliant customer service. You will take the time to understand the individual client’s situation providing you with enough information to make informed recommendations with regard to Cards products and services. Processing applications for various products and services you will quality check and assist clients wherever possible. Whist providing excellent sales through service, will maintain the highest level of compliance in your day to day practice, recording where appropriate for internal and external audit purposes. 

Responsibilities:
Inquiries and requests on cards products and services call center and internet services.
Receive and respond to customer service account inquiries on account balances, transaction details, statements and fees and charges.
Promote products and services.
Identify customer needs.
Perform duties in line with the organization’s policy and procedures, service standards and code of practice. Should operate within their level of authority and responsibilities.


Required Qualifications
At least 3 – 4 years of banking/financial experience 
Strong relationship and communication skills to ensure proper customer interaction
Analytical, quantitative mindset with a keen attention to detail
Must possess a high level of computer skills to effectively use multiple systems
Ability to work on routine tasks both independently and with the team
Willingness to adapt to a constantly changing, customer-driven work environment
Self-starter and comfortable taking initiative while quickly grasping concepts, processes, and ideas
Knowledge of card networks’ Operating Regulations
Relevant Diploma / Bachelor’s Degree preferred. 3 years of experience of branch customer service in a major banking institution is advantageous.
Bachelor degree in: Business, Finance & Banking or Accounting or any other related field
Knowledge and Skills:
- AML techniques.
- Arabic/English language.
- Branch securing.

المزيد

مسؤول خدمات ما بعد البيع - البطاقات الإئتمانية

وصف الوظيفة

To run the day to day customer care, operations, & complaint of the branch through the development of a highly developed and motivated sales and service culture ensuring the achievement of all financial and non-financial targets in line with The Group for cards services objectives and required standards 

Responsibilities:

ACCOUNTABILITIES
Planning and Reporting: Prepare the branch sales plan and staff target allocations and to monitor, track and analyze the sales report, branch performance and customer attrition to achieve the assigned financial targets.
Sales and Service Support: Lead and motivate the branch team members to perform all sales and service related activities for existing and walk in customers to group securities.
Ensure that all customer queries and service requests are processed and delivered within the agreed service level turnaround time; identify potential business acquisitions and actual sales growth opportunities.
Customer Support: Monitor and assess the efficiency of the branch workflow in regards to internal and external customer expectations, service levels, waiting times and turnaround times for service requests.
Monitor card activation & usage.
Monitor cancelation.
Continuous Improvement: Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmers and projects in line with the group for cards services standards

Policies, Processes, Systems and Procedures
Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders.

Administrative work:
Process Beginning & End of Day transactions and reports.
Responsible for Customer Advisors transactions, control & check related documents/contracts.
Responsible for Quality Assurance and validation.
Monitor that Standing Orders were executed on time.
Perform Spot checks 4 times a month.
Ensure Database consistency for clients’ accounts.
Supervise cash/plastics to/from the Main Vault.
Delivery of pins (all kinds of cards).
Check & control all canceled credit cards performed by the customer service officers, & call center.
Monitor all archiving transactions done in the branch.
Monitor all transactions related to delinquent customers.
Process the re-activation of dormant accounts, & in-active accounts (x, z)
Follow up audit recommendations.
Follow up dues.
Follow up daily reports.
Conduct the tasks of customer service manager in case of his absence and upon the authorities granted to after sales officer.
Commercial:
Maintain and develop cards related functions in order to meet the group for cards services targets.
Attract new customers.
Promote cards products and services.
Segmentation.
After sales cards activation.
Quality:
Ensure the implementation of the basic reception criteria (smile, patience, welcoming…), the behavior (formal costume, no-smoking, food…) and the availability of the counter staff.
Ensure the quality of customer service provided from the team.
Ensure the availability and the maintenance of the embossing machines.
Ensure the appropriateness of the general appearance of the branch and the staff.
Ensure the hygiene of the external status of the branches (logos, wall cleanliness, entrance door…).
Ensure that incoming & outgoing calls are being handled in a professional way to meet clients' requests.
Make sure that all brochures and commercial adds are well positioned for clients.
Follow up on client’s complaints.

Security:
Responsible for the Elite and sensitive accounts.
Responsible for keys & combination hand over between employees.
Monitor Operational risk and compliance for all entries & transactions.
Check all contracts, & cheques filled by customer service & customers.
Skills
Management Skills.
Team worker.
Customer-oriented
Negotiation and Problem Solving Skills.

Required Qualifications
At least 4-5 years’ experience in senior customer service position in a financial institution.
Strong relationship and communication skills to ensure proper customer interaction.
Analytical, quantitative mindset with a keen attention to detail.
Must possess a high level of computer skills to effectively use multiple systems.
Ability to work on routine tasks both independently and with the team.
Willingness to adapt to a constantly changing, customer-driven work environment.
Self-starter and comfortable taking initiative while quickly grasping concepts, processes, and ideas
Knowledge of credit cards products, quality control, & customer retention.
Bachelor degree in: Business, Finance & Banking or Accounting or any other related field

المزيد

مسؤول العناية بالعملاء

وصف الوظيفة

The Group for cards services is looking for the energetic candidates in the field of Customer Service, candidates having their previous experience in Customer Services may apply, Assist and maintain service relations with clients and other offices.
Role Summary: The role of the Customer Service Officer is primarily to be the first point of contact for any in branch for The Group for cards services clients. You will provide assistance with all day to day client enquiries and provide the appropriate solution. Working as part of the Branch team towards the overall sales target you will promote and market cards products in a compliant manner. 

Role Description: Your core responsibility is to provide excellent, efficient and compliant customer service. You will take the time to understand the individual client’s situation providing you with enough information to make informed recommendations with regard to Cards products and services. Processing applications for various products and services you will quality check and assist clients wherever possible. Whist providing excellent sales through service, will maintain the highest level of compliance in your day to day practice, recording where appropriate for internal and external audit purposes. 

Responsibilities:
Inquiries and requests on cards products and services call center and internet services.
Receive and respond to customer service account inquiries on account balances, transaction details, statements and fees and charges.
Promote products and services.
Identify customer needs.
Perform duties in line with the organization’s policy and procedures, service standards and code of practice. Should operate within their level of authority and responsibilities.


Required Qualifications
At least 3 – 4 years of banking/financial experience 
Strong relationship and communication skills to ensure proper customer interaction
Analytical, quantitative mindset with a keen attention to detail
Must possess a high level of computer skills to effectively use multiple systems
Ability to work on routine tasks both independently and with the team
Willingness to adapt to a constantly changing, customer-driven work environment
Self-starter and comfortable taking initiative while quickly grasping concepts, processes, and ideas
Knowledge of card networks’ Operating Regulations
Relevant Diploma / Bachelor’s Degree preferred. 3 years of experience of branch customer service in a major banking institution is advantageous.
Bachelor degree in: Business, Finance & Banking or Accounting or any other related field
Knowledge and Skills:
- AML techniques.
- Arabic/English language.
- Branch securing.

المزيد

مسؤول عمليات البطاقات الإئتمانية

وصف الوظيفة

The Group is seeking a credit card operation officer to join cards team.  If you are motivated by wanting to help partners and merchants be successful, and enjoy being able to apply your experience and expertise to solve key challenges such as maintaining cards operations TAT, then this is the role for you.

 

Responsibilities:

•  Actively engaging with Clients, Technology & other teams to achieve business goals.

•  Preparation of Business Requirement Document for the New Business.

•  In Liaise with Operations team for Standardization of workflow & Process improvement.

•  Monitor performance and assess solutions. 

•  Credit Analysis of applicants and deciding on card approval. 

•  Decision making on issue of new cards

•  Decision making on Credit Limit Increase on existing card

•  MIS reporting to clients and Quality Control 

•  Financial Loss (refunds and write offs) reporting and reconciling.

•  Trained on Customer Service, Collections, Dispute & Fraud.

•  Resolving customer queries/requests related to payments, change of address, disputes handling and resolution, working on payment arrangement and cancellation of account

•  Trained on Credit card cycle, Authorization, Clearing & Settlement, Chargeback Methodology

•  Fraud monitoring to prevent card fraud and misuse.

•  System/Process training for employees

•  Understanding Visa/MasterCard regulation such as (Arbitration/Pre Arbitration) for chargeback operations

•  Blocking / Unblocking of Credit cards.

•  Replacement / Regeneration of Credit cards.

•  Instalment booking and cancellation.

•  Points addition and redemption.

•  Limit Enhancements & product upgrades / downgrades.

•  Monthly card Renewal process.

•  Processing of changes in Static data / mailing address / Contact etc.

•  E-statement requests. 

•  Internet online requests.

•  Standing debit instruction setup and deletion.

•  SMS / Mobile service.

•  Preliminary screening of Physical Credit Card applications received from frontend Sales team to ensure KYC compliance and ensure processing within TAT.

•  Quality checks of Card applications captured on Fawri application.

•  Coordination with vendors to ensure embossing and delivery of Credit Cards within TAT. Record retention. 

•  Managing Collection – Operations for Credit Cards

•  Complaint Management - Managing Credit Card complaints received by the call center or customer service from Regulatory and Statuary authorities.

•  Process Control – Review SOP and ensure adherence by Card Operations.

•  Managing Credit Card Review Management for Cards.

•  KYC Maintenance - Handled complete KYC handover process for RBS N.V. during Credit Card portfolio sale.

•  Payments Reconciliation - Complete tracking and ensure reconciliation of payments for sold-out portfolio and ensure remittance of funds to the concerned Banks.

•  To lead a team that process Customer's application forms received through various channels involves Swaps/Upgrade of cards to various card types.

•  To lead a Centralized Customer Correspondence team for Card Closures, Address changes, non-financial changes, Fee related Queries, Credit limit increase / decrease, Reversals, temporary credit booking, Emi conversion, Line consolidations, Reinstatement of credit cards, rewards redemption etc.

•  Procurement & Inventory Management of Plastic Cards: To lead a team which procures stocks as per requirement, process payments to suppliers and issue the same to embossing unit as per requirement.

•  Rewards Management-Co branded Cards.


Required Qualifications

•  At least 4-5 years’ experience in credit cards operations at a respectful bank.

•  Strong relationship and communication skills to ensure proper customer interaction.

•  Analytical, quantitative mindset with a keen attention to detail.

•  Must possess a high level of computer skills to effectively use multiple systems.

•  Ability to work on routine tasks both independently and with the team.

•  Willingness to adapt to a constantly changing, customer-driven work environment.

•  Self-starter and comfortable taking initiative while quickly grasping concepts, processes, and ideas.

•  Knowledge of card networks’ Operating Regulations.

•  Bachelor degree in: Business, Finance & Banking or Accounting or any other related field.

المزيد

مسؤول إعادة الخصم و تحليل التزوير - البطاقات الإئتمانية

وصف الوظيفة

The Group is seeking a Senior Chargebacks and Fraud Analyst for its Payment Operations team.  If you are motivated by wanting to help partners and merchants be successful, and enjoy being able to apply your experience and expertise to solve key challenges such as keeping losses down, then this is the role for you.

 

As a Senior Chargebacks Analyst, your goal will be to improve the overall win rate of the chargebacks coming in. Handling and responding to chargebacks, inquiries, draft retrievals etc. will consume a good portion your day on the job. This individual will play a critical role in establishing key operational processes and procedures for chargebacks handling globally. You will be called upon to share your deep insights by other teams such as account management, customer delight etc.

Responsibilities:

         Review transaction information and chargebacks filed with various card brands, processors, and gateways

         Process credit card inquiries, retrieval requests, chargebacks, disputes via ticketing system and payment portals

         Research and compile evidence to validate transactions to submit to processors for re-presentment

         Manage queues of dispute activity to ensure all timelines are met for proper response to acquirers.

         Consult with Customer Delight, Risk, Product and other internal teams as required.

         Monitor, evaluate and respond to chargeback claims

         Apply risk management policies and procedures to help manage and minimize losses

         Maintain strong working knowledge of card network processing and regulations

         Respond to inquiries from internal and external customers regarding chargeback process, requirements and case status

  • Identify fraud trends through multiple sources, complete link analysis activities to prevent fraud.

  • Complete reports, dashboards, internal and external presentations to demonstrate investigative and analysis results

  • Support internal quality checks though audits and account reviews

  • Responsible for opening all production floor Service Desk Tickets where applicable.

  • Work as a subject matter expert, assisting your team with difficult scenarios and provide guidance to ensure calls and cases are handled correctly to achieve first contact resolution.

  • Respond to client requests for information pertaining to escalated dispute/fraud claim as it progresses through the case lifecycle

  • Identify potential fraud trends through effective case management for analysis and review by the fraud team.

  • Report on each fraud type as required

  • Analyze data and utilize tools and resources to perform trending analysis in relation to fraud cases.

  • Report customer feedback by adhering to established escalation matrix.

  • Mentor employees on procedures and systems related to chargeback lifecycle

  • Complete production work for Fraud Analytics as required

  • Adhere to Quality Standard Guides defined by the client.

  • Adhere to requirements and controls in relation to PCI standards.

  • Adhere to all service level agreements outlined by the client.

 

Required Qualifications

         At least 4-5 years’ experience in chargebacks & investigations in payments industry

         Strong relationship and communication skills to ensure proper customer interaction

         Analytical, quantitative mindset with a keen attention to detail

         Must possess a high level of computer skills to effectively use multiple systems

         Ability to work on routine tasks both independently and with the team

         Willingness to adapt to a constantly changing, customer-driven work environment

         Self-starter and comfortable taking initiative while quickly grasping concepts, processes, and ideas

         Knowledge of card networks’ Operating Regulations

         Bachelor degree in: Business, Finance & Banking or Accounting or any other related field


المزيد

مسؤول إعادة الخصم و تحليل التزوير - البطاقات الإئتمانية

وصف الوظيفة

The Group is seeking a Senior Chargebacks and Fraud Analyst for its Payment Operations team.  If you are motivated by wanting to help partners and merchants be successful, and enjoy being able to apply your experience and expertise to solve key challenges such as keeping losses down, then this is the role for you.

 

As a Senior Chargebacks Analyst, your goal will be to improve the overall win rate of the chargebacks coming in. Handling and responding to chargebacks, inquiries, draft retrievals etc. will consume a good portion your day on the job. This individual will play a critical role in establishing key operational processes and procedures for chargebacks handling globally. You will be called upon to share your deep insights by other teams such as account management, customer delight etc.

Responsibilities:

         Review transaction information and chargebacks filed with various card brands, processors, and gateways

         Process credit card inquiries, retrieval requests, chargebacks, disputes via ticketing system and payment portals

         Research and compile evidence to validate transactions to submit to processors for re-presentment

         Manage queues of dispute activity to ensure all timelines are met for proper response to acquirers.

         Consult with Customer Delight, Risk, Product and other internal teams as required.

         Monitor, evaluate and respond to chargeback claims

         Apply risk management policies and procedures to help manage and minimize losses

         Maintain strong working knowledge of card network processing and regulations

         Respond to inquiries from internal and external customers regarding chargeback process, requirements and case status

  • Identify fraud trends through multiple sources, complete link analysis activities to prevent fraud.

  • Complete reports, dashboards, internal and external presentations to demonstrate investigative and analysis results

  • Support internal quality checks though audits and account reviews

  • Responsible for opening all production floor Service Desk Tickets where applicable.

  • Work as a subject matter expert, assisting your team with difficult scenarios and provide guidance to ensure calls and cases are handled correctly to achieve first contact resolution.

  • Respond to client requests for information pertaining to escalated dispute/fraud claim as it progresses through the case lifecycle

  • Identify potential fraud trends through effective case management for analysis and review by the fraud team.

  • Report on each fraud type as required

  • Analyze data and utilize tools and resources to perform trending analysis in relation to fraud cases.

  • Report customer feedback by adhering to established escalation matrix.

  • Mentor employees on procedures and systems related to chargeback lifecycle

  • Complete production work for Fraud Analytics as required

  • Adhere to Quality Standard Guides defined by the client.

  • Adhere to requirements and controls in relation to PCI standards.

  • Adhere to all service level agreements outlined by the client.

 

Required Qualifications

         At least 4-5 years’ experience in chargebacks & investigations in payments industry

         Strong relationship and communication skills to ensure proper customer interaction

         Analytical, quantitative mindset with a keen attention to detail

         Must possess a high level of computer skills to effectively use multiple systems

         Ability to work on routine tasks both independently and with the team

         Willingness to adapt to a constantly changing, customer-driven work environment

         Self-starter and comfortable taking initiative while quickly grasping concepts, processes, and ideas

         Knowledge of card networks’ Operating Regulations

         Bachelor degree in: Business, Finance & Banking or Accounting or any other related field


المزيد

مسؤول عمليات البطاقات الإئتمانية

وصف الوظيفة

The Group is seeking a credit card operation officer to join cards team.  If you are motivated by wanting to help partners and merchants be successful, and enjoy being able to apply your experience and expertise to solve key challenges such as maintaining cards operations TAT, then this is the role for you.

 

Responsibilities:

•  Actively engaging with Clients, Technology & other teams to achieve business goals.

•  Preparation of Business Requirement Document for the New Business.

•  In Liaise with Operations team for Standardization of workflow & Process improvement.

•  Monitor performance and assess solutions. 

•  Credit Analysis of applicants and deciding on card approval. 

•  Decision making on issue of new cards

•  Decision making on Credit Limit Increase on existing card

•  MIS reporting to clients and Quality Control 

•  Financial Loss (refunds and write offs) reporting and reconciling.

•  Trained on Customer Service, Collections, Dispute & Fraud.

•  Resolving customer queries/requests related to payments, change of address, disputes handling and resolution, working on payment arrangement and cancellation of account

•  Trained on Credit card cycle, Authorization, Clearing & Settlement, Chargeback Methodology

•  Fraud monitoring to prevent card fraud and misuse.

•  System/Process training for employees

•  Understanding Visa/MasterCard regulation such as (Arbitration/Pre Arbitration) for chargeback operations

•  Blocking / Unblocking of Credit cards.

•  Replacement / Regeneration of Credit cards.

•  Instalment booking and cancellation.

•  Points addition and redemption.

•  Limit Enhancements & product upgrades / downgrades.

•  Monthly card Renewal process.

•  Processing of changes in Static data / mailing address / Contact etc.

•  E-statement requests. 

•  Internet online requests.

•  Standing debit instruction setup and deletion.

•  SMS / Mobile service.

•  Preliminary screening of Physical Credit Card applications received from frontend Sales team to ensure KYC compliance and ensure processing within TAT.

•  Quality checks of Card applications captured on Fawri application.

•  Coordination with vendors to ensure embossing and delivery of Credit Cards within TAT. Record retention. 

•  Managing Collection – Operations for Credit Cards

•  Complaint Management - Managing Credit Card complaints received by the call center or customer service from Regulatory and Statuary authorities.

•  Process Control – Review SOP and ensure adherence by Card Operations.

•  Managing Credit Card Review Management for Cards.

•  KYC Maintenance - Handled complete KYC handover process for RBS N.V. during Credit Card portfolio sale.

•  Payments Reconciliation - Complete tracking and ensure reconciliation of payments for sold-out portfolio and ensure remittance of funds to the concerned Banks.

•  To lead a team that process Customer's application forms received through various channels involves Swaps/Upgrade of cards to various card types.

•  To lead a Centralized Customer Correspondence team for Card Closures, Address changes, non-financial changes, Fee related Queries, Credit limit increase / decrease, Reversals, temporary credit booking, Emi conversion, Line consolidations, Reinstatement of credit cards, rewards redemption etc.

•  Procurement & Inventory Management of Plastic Cards: To lead a team which procures stocks as per requirement, process payments to suppliers and issue the same to embossing unit as per requirement.

•  Rewards Management-Co branded Cards.


Required Qualifications

•  At least 4-5 years’ experience in credit cards operations at a respectful bank.

•  Strong relationship and communication skills to ensure proper customer interaction.

•  Analytical, quantitative mindset with a keen attention to detail.

•  Must possess a high level of computer skills to effectively use multiple systems.

•  Ability to work on routine tasks both independently and with the team.

•  Willingness to adapt to a constantly changing, customer-driven work environment.

•  Self-starter and comfortable taking initiative while quickly grasping concepts, processes, and ideas.

•  Knowledge of card networks’ Operating Regulations.

•  Bachelor degree in: Business, Finance & Banking or Accounting or any other related field.

المزيد

مسؤول العناية بالعملاء

وصف الوظيفة

The Group for cards services is looking for the energetic candidates in the field of Customer Service, candidates having their previous experience in Customer Services may apply, Assist and maintain service relations with clients and other offices.
Role Summary: The role of the Customer Service Officer is primarily to be the first point of contact for any in branch for The Group for cards services clients. You will provide assistance with all day to day client enquiries and provide the appropriate solution. Working as part of the Branch team towards the overall sales target you will promote and market cards products in a compliant manner. 

Role Description: Your core responsibility is to provide excellent, efficient and compliant customer service. You will take the time to understand the individual client’s situation providing you with enough information to make informed recommendations with regard to Cards products and services. Processing applications for various products and services you will quality check and assist clients wherever possible. Whist providing excellent sales through service, will maintain the highest level of compliance in your day to day practice, recording where appropriate for internal and external audit purposes. 

Responsibilities:
Inquiries and requests on cards products and services call center and internet services.
Receive and respond to customer service account inquiries on account balances, transaction details, statements and fees and charges.
Promote products and services.
Identify customer needs.
Perform duties in line with the organization’s policy and procedures, service standards and code of practice. Should operate within their level of authority and responsibilities.


Required Qualifications
At least 3 – 4 years of banking/financial experience 
Strong relationship and communication skills to ensure proper customer interaction
Analytical, quantitative mindset with a keen attention to detail
Must possess a high level of computer skills to effectively use multiple systems
Ability to work on routine tasks both independently and with the team
Willingness to adapt to a constantly changing, customer-driven work environment
Self-starter and comfortable taking initiative while quickly grasping concepts, processes, and ideas
Knowledge of card networks’ Operating Regulations
Relevant Diploma / Bachelor’s Degree preferred. 3 years of experience of branch customer service in a major banking institution is advantageous.
Bachelor degree in: Business, Finance & Banking or Accounting or any other related field
Knowledge and Skills:
- AML techniques.
- Arabic/English language.
- Branch securing.

المزيد

مسؤول خدمات ما بعد البيع - البطاقات الإئتمانية

وصف الوظيفة

To run the day to day customer care, operations, & complaint of the branch through the development of a highly developed and motivated sales and service culture ensuring the achievement of all financial and non-financial targets in line with The Group for cards services objectives and required standards 

Responsibilities:

ACCOUNTABILITIES
Planning and Reporting: Prepare the branch sales plan and staff target allocations and to monitor, track and analyze the sales report, branch performance and customer attrition to achieve the assigned financial targets.
Sales and Service Support: Lead and motivate the branch team members to perform all sales and service related activities for existing and walk in customers to group securities.
Ensure that all customer queries and service requests are processed and delivered within the agreed service level turnaround time; identify potential business acquisitions and actual sales growth opportunities.
Customer Support: Monitor and assess the efficiency of the branch workflow in regards to internal and external customer expectations, service levels, waiting times and turnaround times for service requests.
Monitor card activation & usage.
Monitor cancelation.
Continuous Improvement: Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmers and projects in line with the group for cards services standards

Policies, Processes, Systems and Procedures
Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders.

Administrative work:
Process Beginning & End of Day transactions and reports.
Responsible for Customer Advisors transactions, control & check related documents/contracts.
Responsible for Quality Assurance and validation.
Monitor that Standing Orders were executed on time.
Perform Spot checks 4 times a month.
Ensure Database consistency for clients’ accounts.
Supervise cash/plastics to/from the Main Vault.
Delivery of pins (all kinds of cards).
Check & control all canceled credit cards performed by the customer service officers, & call center.
Monitor all archiving transactions done in the branch.
Monitor all transactions related to delinquent customers.
Process the re-activation of dormant accounts, & in-active accounts (x, z)
Follow up audit recommendations.
Follow up dues.
Follow up daily reports.
Conduct the tasks of customer service manager in case of his absence and upon the authorities granted to after sales officer.
Commercial:
Maintain and develop cards related functions in order to meet the group for cards services targets.
Attract new customers.
Promote cards products and services.
Segmentation.
After sales cards activation.
Quality:
Ensure the implementation of the basic reception criteria (smile, patience, welcoming…), the behavior (formal costume, no-smoking, food…) and the availability of the counter staff.
Ensure the quality of customer service provided from the team.
Ensure the availability and the maintenance of the embossing machines.
Ensure the appropriateness of the general appearance of the branch and the staff.
Ensure the hygiene of the external status of the branches (logos, wall cleanliness, entrance door…).
Ensure that incoming & outgoing calls are being handled in a professional way to meet clients' requests.
Make sure that all brochures and commercial adds are well positioned for clients.
Follow up on client’s complaints.

Security:
Responsible for the Elite and sensitive accounts.
Responsible for keys & combination hand over between employees.
Monitor Operational risk and compliance for all entries & transactions.
Check all contracts, & cheques filled by customer service & customers.
Skills
Management Skills.
Team worker.
Customer-oriented
Negotiation and Problem Solving Skills.

Required Qualifications
At least 4-5 years’ experience in senior customer service position in a financial institution.
Strong relationship and communication skills to ensure proper customer interaction.
Analytical, quantitative mindset with a keen attention to detail.
Must possess a high level of computer skills to effectively use multiple systems.
Ability to work on routine tasks both independently and with the team.
Willingness to adapt to a constantly changing, customer-driven work environment.
Self-starter and comfortable taking initiative while quickly grasping concepts, processes, and ideas
Knowledge of credit cards products, quality control, & customer retention.
Bachelor degree in: Business, Finance & Banking or Accounting or any other related field

المزيد

مسؤول تسويات البطاقات الإئتمانية

وصف الوظيفة

The Group is seeking a Senior Credit Card Settlement & Reconciliation Officer for its Payment Operations team.

Responsibilities:
Perform daily/monthly reconciliation and settlements for Visa/Mastercard credit cards transactions
Investigate and process credit cards chargebacks
To prepare and submit monthly proofing for related GL accounts
Ensure timely process of PRIME, MasterCard & VISA local and international settlement and daily reconciliation of various accounts


Required Qualifications

At least 4-5 years’ experience in Credit Card pre-edit package report, settlement & reconciliation in payments industry
Analytical, quantitative mindset with a keen attention to detail
Must possess a high level of computer skills to effectively use multiple systems
Ability to work on routine tasks both independently and with the team
Willingness to adapt to a constantly changing, customer-driven work environment
Self-starter and comfortable taking initiative while quickly grasping concepts, processes, and ideas
Knowledge of card networks’ Operating Regulations
Bachelor degree in: Business, Finance & Banking or Accounting or any other related field

المزيد

مسؤول تسويات البطاقات الإئتمانية

وصف الوظيفة

The Group is seeking a Senior Credit Card Settlement & Reconciliation Officer for its Payment Operations team.

Responsibilities:
Perform daily/monthly reconciliation and settlements for Visa/Mastercard credit cards transactions
Investigate and process credit cards chargebacks
To prepare and submit monthly proofing for related GL accounts
Ensure timely process of PRIME, MasterCard & VISA local and international settlement and daily reconciliation of various accounts


Required Qualifications

At least 4-5 years’ experience in Credit Card pre-edit package report, settlement & reconciliation in payments industry
Analytical, quantitative mindset with a keen attention to detail
Must possess a high level of computer skills to effectively use multiple systems
Ability to work on routine tasks both independently and with the team
Willingness to adapt to a constantly changing, customer-driven work environment
Self-starter and comfortable taking initiative while quickly grasping concepts, processes, and ideas
Knowledge of card networks’ Operating Regulations
Bachelor degree in: Business, Finance & Banking or Accounting or any other related field

المزيد

مسؤول تسويات البطاقات الإئتمانية

وصف الوظيفة

The Group is seeking a Senior Credit Card Settlement & Reconciliation Officer for its Payment Operations team.

Responsibilities:
Perform daily/monthly reconciliation and settlements for Visa/Mastercard credit cards transactions
Investigate and process credit cards chargebacks
To prepare and submit monthly proofing for related GL accounts
Ensure timely process of PRIME, MasterCard & VISA local and international settlement and daily reconciliation of various accounts


Required Qualifications

At least 4-5 years’ experience in Credit Card pre-edit package report, settlement & reconciliation in payments industry
Analytical, quantitative mindset with a keen attention to detail
Must possess a high level of computer skills to effectively use multiple systems
Ability to work on routine tasks both independently and with the team
Willingness to adapt to a constantly changing, customer-driven work environment
Self-starter and comfortable taking initiative while quickly grasping concepts, processes, and ideas
Knowledge of card networks’ Operating Regulations
Bachelor degree in: Business, Finance & Banking or Accounting or any other related field

المزيد

مسؤول تسويات البطاقات الإئتمانية

وصف الوظيفة

The Group is seeking a Senior Credit Card Settlement & Reconciliation Officer for its Payment Operations team.

Responsibilities:
Perform daily/monthly reconciliation and settlements for Visa/Mastercard credit cards transactions
Investigate and process credit cards chargebacks
To prepare and submit monthly proofing for related GL accounts
Ensure timely process of PRIME, MasterCard & VISA local and international settlement and daily reconciliation of various accounts


Required Qualifications

At least 4-5 years’ experience in Credit Card pre-edit package report, settlement & reconciliation in payments industry
Analytical, quantitative mindset with a keen attention to detail
Must possess a high level of computer skills to effectively use multiple systems
Ability to work on routine tasks both independently and with the team
Willingness to adapt to a constantly changing, customer-driven work environment
Self-starter and comfortable taking initiative while quickly grasping concepts, processes, and ideas
Knowledge of card networks’ Operating Regulations
Bachelor degree in: Business, Finance & Banking or Accounting or any other related field

المزيد

حارس أمن

وصف الوظيفة

To guard the headquarters of The Group Security as well as other highly important buildings.
 

Shift work:  You will be rotating between day and night shift for a continued duration of 12 hours. You could also work overtime, as per the Labor Law.

المزيد

Senior Security Engineer

وصف الوظيفة

• Is responsible for the day to day administration and maintaining compliance of our PCI zones. 
• Works with business units to identify security requirements, using methods that may include risk and business impact assessments 
• Assists in the development, coordination and completion delivery of information security operations documentation. 
• Works with information security leadership to develop strategies and plans to enforce security requirements and address identified risks. 
• Reports to management concerning residual risk, vulnerabilities and other security exposures, including misuse of information assets and noncompliance. 
• Plays an advisory role in application development or acquisition projects to assess security requirements and controls and to ensure that security controls are implemented as planned. 
• Collaborates on critical IT projects to ensure that security issues are addressed throughout the project life cycle. 
• Works with IT department and members of the information security team to identify, select and implement technical controls. 
• Develops security processes and procedures, and supports service-level agreements (SLAs) to ensure that security controls are managed and maintained. 
• Researches, evaluates and recommends information-security-related hardware and software, including developing business cases for security investments. 
• Penetration Testing and Vulnerability Assessments 
• Incident Detection and Response
• Help in Business Impact Analyses 
• Work with management to ensure network issues are considered and addressed as new equipment, facilities, services and systems are developed and implemented. 
• Conduct training for staff members in functional areas. 
• Develop and maintain standards and procedures for documentation. 
• Develop and produce contingency planning reports for management. 
Job Requirements
Experience with common information security management frameworks, such as (ISO) 2700x, PCI DSS and the ITIL, COBIT frameworks. 
Cisco certified or equivalent certification.

• 10 years of experience
• Bachelor’s degree required
• In-depth knowledge and understanding of information risk concepts and principles, as a means of relating business needs to security controls. 
• Knowledge of and experience in developing and documenting security architecture and plans, including strategic, tactical and project plans. 
• Experience with common information security management frameworks, such as (ISO) 2700x, PCI DSS, and the ITIL, COBIT. 
• Knowledge of the fundamentals of project management, and experience with creating and managing project plans, including budgeting and resource allocation. 
• In-depth knowledge of risk assessment methods and technologies. 
• Proficiency in performing risk, business impact, control and vulnerability assessments. 
• Excellent technical knowledge of mainstream operating systems and a wide range of security technologies, such as network security appliances, identity and access management (IAM) systems, anti-malware solutions, automated policy compliance tools, and desktop security tools. 
• Experience in developing, documenting and maintaining security policies, processes, procedures and standards. 
• Audit, compliance or governance experience is preferred. 
• Good in English with comprehensive understanding of network activities. 
• Skillful with High Availability Solutions.
• Skillful with System Performance Management.
• Skillful in Cisco IPS, IDS Routers installation, configuration, administration and troubleshooting.
• Responsible for Supporting IT Operations of the data center.
• Proficiency on network platforms including: Cisco, Juniper, HP, bluecoat , riverbed 
• Excellent customer service skills required
• Excellent problem resolution skills
• Strong process/business analysis skills. 
• Excellent communications (oral and written and interpersonal skills). Able to present logical, well thought-out issues to senior management. Resourceful, determined, tactful and able to influence and persuade.
• Ability to work effectively in an intensive environment

المزيد

مدير الإدارة الهندسية

وصف الوظيفة


1.   Managing properties of high value and importance.

2.   Managing multi-disciplined maintenance team.

3.   Coordinating with contractors and representing the owner.

 

Applicant's Requirements

 

1.   Academic Qualification:  Minimum B.A in Civil Engineering or its equivalent from a recognized university.

2.   Experience: Long and established experience as manager of high-value and multi-purpose properties; and experience in dealing with:

  •        ERP property management

  •         Building management system(BMS)

  •         AutoCAD

3.    Professional Integrity:  To operate in a professional and ethical manner within the workforce.

4.   Risk Management: Forecasting and evaluating risk by establishing a list of most important risk events through a scientific analysis.

5.   Preparing Bills of Quantities: To have a wide experience in the estimation of quantities, using different methods in accordance with the nature of the work.

6.   Problem Solving: To have scientific analytic skills, to be diligent and committed to deadline.

7.   Committed to Development: To Have exceptional capabilities to learn and willingness to inculcate one's staff.

8.   Scientific Planning: Ability to break down complex issues and turn them into practical solutions

9.   Management: To have good management skills and attitudes toward his staff and other departments.

 

المزيد

Web Designer

وصف الوظيفة

Web designer plan, create internet sites and web pages, maintaining and upgrading an already existing site.
Responsibility
• Create wireframes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas. 
• Producing designs that are user-friendly and effective. 
• Upgrades website by updating content and graphics; identifying and evaluating improvement options; introducing new technology.
•  Designing images, icons, banners, logos and audio.
Job Details
• University degree: B.Sc. of Faculty of Applied or Fine Arts is preferred
• 4 to 5 years experience in a similar position.
• Proven Web Design experience.
• Proficiency in Photoshop, Illustrator, or other visual design and wire-framing tools.
• Good Knowledge in JavaScript, Html and Style sheet (CSS).

المزيد

Senior Java Developer

وصف الوظيفة

Responsibility
The candidate will be responsible designing, coding, developing unit tests and documenting software specifications throughout the project life cycle
Job Details
• University degree: Computer Engineering/Computer Science. 
• Min 3 years experience in a similar position. 
• Having Excellent Experience in Java, J2EE working with Spring and EJB. 
• Tibco Experience is plus.
• Having Excellent Experience in Database (Oracle, MySql)
• Having Excellent design and analysis skills
• Having Excellent Experience in UML
• Having Good Experience J2EE application server (JBoss ).
• Having Excellent Experience in AJAX & Javascript.
• Having Excellent Experience in XML and XPath.
• Having Good Experience in Linux.
• Fluent in Arabic and English Language.

المزيد

Senior Net Developer

وصف الوظيفة

Responsibility
The candidate will be responsible designing, coding, developing unit tests and documenting software specifications throughout the project life cycle
Job Details
University degree: Computer Engineering/Computer Science. 
• Min 3 years experience in a similar position. 
• Having Excellent Experience in C# and ASP .Net.
• Having Excellent Experience in AJAX, Javascript  & JQuery.
• Having Experience with MySql & Oracle.
• Having Excellent Experience in XML and XPath.
• Having Excellent Experience in working with charting tools.
• Having Excellent Experience in IIS administration .
• Having excellent design and analysis skills.
• Fluent in Arabic and English Language.

المزيد

Senior Net Developer

وصف الوظيفة

Responsibility
The candidate will be responsible designing, coding, developing unit tests and documenting software specifications throughout the project life cycle
Job Details
University degree: Computer Engineering/Computer Science. 
• Min 3 years experience in a similar position. 
• Having Excellent Experience in C# and ASP .Net.
• Having Excellent Experience in AJAX, Javascript  & JQuery.
• Having Experience with MySql & Oracle.
• Having Excellent Experience in XML and XPath.
• Having Excellent Experience in working with charting tools.
• Having Excellent Experience in IIS administration .
• Having excellent design and analysis skills.
• Fluent in Arabic and English Language.

المزيد

Senior Java Developer

وصف الوظيفة

Responsibility
The candidate will be responsible designing, coding, developing unit tests and documenting software specifications throughout the project life cycle
Job Details
• University degree: Computer Engineering/Computer Science. 
• Min 3 years experience in a similar position. 
• Having Excellent Experience in Java, J2EE working with Spring and EJB. 
• Tibco Experience is plus.
• Having Excellent Experience in Database (Oracle, MySql)
• Having Excellent design and analysis skills
• Having Excellent Experience in UML
• Having Good Experience J2EE application server (JBoss ).
• Having Excellent Experience in AJAX & Javascript.
• Having Excellent Experience in XML and XPath.
• Having Good Experience in Linux.
• Fluent in Arabic and English Language.

المزيد

Web Designer

وصف الوظيفة

Web designer plan, create internet sites and web pages, maintaining and upgrading an already existing site.
Responsibility
• Create wireframes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas. 
• Producing designs that are user-friendly and effective. 
• Upgrades website by updating content and graphics; identifying and evaluating improvement options; introducing new technology.
•  Designing images, icons, banners, logos and audio.
Job Details
• University degree: B.Sc. of Faculty of Applied or Fine Arts is preferred
• 4 to 5 years experience in a similar position.
• Proven Web Design experience.
• Proficiency in Photoshop, Illustrator, or other visual design and wire-framing tools.
• Good Knowledge in JavaScript, Html and Style sheet (CSS).

المزيد

Web Designer

وصف الوظيفة

Web designer plan, create internet sites and web pages, maintaining and upgrading an already existing site.
Responsibility
• Create wireframes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas. 
• Producing designs that are user-friendly and effective. 
• Upgrades website by updating content and graphics; identifying and evaluating improvement options; introducing new technology.
•  Designing images, icons, banners, logos and audio.
Job Details
• University degree: B.Sc. of Faculty of Applied or Fine Arts is preferred
• 4 to 5 years experience in a similar position.
• Proven Web Design experience.
• Proficiency in Photoshop, Illustrator, or other visual design and wire-framing tools.
• Good Knowledge in JavaScript, Html and Style sheet (CSS).

المزيد

Senior Net Developer

وصف الوظيفة

Responsibility
The candidate will be responsible designing, coding, developing unit tests and documenting software specifications throughout the project life cycle
Job Details
University degree: Computer Engineering/Computer Science. 
• Min 3 years experience in a similar position. 
• Having Excellent Experience in C# and ASP .Net.
• Having Excellent Experience in AJAX, Javascript  & JQuery.
• Having Experience with MySql & Oracle.
• Having Excellent Experience in XML and XPath.
• Having Excellent Experience in working with charting tools.
• Having Excellent Experience in IIS administration .
• Having excellent design and analysis skills.
• Fluent in Arabic and English Language.

المزيد

Mobile Developer

وصف الوظيفة

Responsibility
The candidate will be responsible designing, coding, developing unit tests and documenting Mobile applications

job requirements

University degree: Computer Engineering/Computer Science. 
• Min 3 years experience in a similar position. 
• Having Excellent Experience in mobile application development iOS or Android
• Having Excellent Experience in Java, Objective-C or Swift
• Having Excellent Experience with mobile platforms and SDKs
• Having Excellent Experience in AJAX, Javascript  & JQuery and HTML5 .
• Having Experience with Oracle.
• Having Excellent Experience in XML and XPath.
• Having excellent design and analysis skills.
• Fluent in Arabic and English Language.

المزيد

Mobile Developer

وصف الوظيفة

Responsibility
The candidate will be responsible designing, coding, developing unit tests and documenting Mobile applications

job requirements

University degree: Computer Engineering/Computer Science. 
• Min 3 years experience in a similar position. 
• Having Excellent Experience in mobile application development iOS or Android
• Having Excellent Experience in Java, Objective-C or Swift
• Having Excellent Experience with mobile platforms and SDKs
• Having Excellent Experience in AJAX, Javascript  & JQuery and HTML5 .
• Having Experience with Oracle.
• Having Excellent Experience in XML and XPath.
• Having excellent design and analysis skills.
• Fluent in Arabic and English Language.

المزيد

Mobile Developer

وصف الوظيفة

Responsibility
The candidate will be responsible designing, coding, developing unit tests and documenting Mobile applications

job requirements

University degree: Computer Engineering/Computer Science. 
• Min 3 years experience in a similar position. 
• Having Excellent Experience in mobile application development iOS or Android
• Having Excellent Experience in Java, Objective-C or Swift
• Having Excellent Experience with mobile platforms and SDKs
• Having Excellent Experience in AJAX, Javascript  & JQuery and HTML5 .
• Having Experience with Oracle.
• Having Excellent Experience in XML and XPath.
• Having excellent design and analysis skills.
• Fluent in Arabic and English Language.

المزيد

Mobile Developer

وصف الوظيفة

Responsibility
The candidate will be responsible designing, coding, developing unit tests and documenting Mobile applications

job requirements

University degree: Computer Engineering/Computer Science. 
• Min 3 years experience in a similar position. 
• Having Excellent Experience in mobile application development iOS or Android
• Having Excellent Experience in Java, Objective-C or Swift
• Having Excellent Experience with mobile platforms and SDKs
• Having Excellent Experience in AJAX, Javascript  & JQuery and HTML5 .
• Having Experience with Oracle.
• Having Excellent Experience in XML and XPath.
• Having excellent design and analysis skills.
• Fluent in Arabic and English Language.

المزيد

Mobile Developer

وصف الوظيفة

Responsibility
The candidate will be responsible designing, coding, developing unit tests and documenting Mobile applications

job requirements

University degree: Computer Engineering/Computer Science. 
• Min 3 years experience in a similar position. 
• Having Excellent Experience in mobile application development iOS or Android
• Having Excellent Experience in Java, Objective-C or Swift
• Having Excellent Experience with mobile platforms and SDKs
• Having Excellent Experience in AJAX, Javascript  & JQuery and HTML5 .
• Having Experience with Oracle.
• Having Excellent Experience in XML and XPath.
• Having excellent design and analysis skills.
• Fluent in Arabic and English Language.

المزيد

Mobile Developer

وصف الوظيفة

Responsibility
The candidate will be responsible designing, coding, developing unit tests and documenting Mobile applications

job requirements

University degree: Computer Engineering/Computer Science. 
• Min 3 years experience in a similar position. 
• Having Excellent Experience in mobile application development iOS or Android
• Having Excellent Experience in Java, Objective-C or Swift
• Having Excellent Experience with mobile platforms and SDKs
• Having Excellent Experience in AJAX, Javascript  & JQuery and HTML5 .
• Having Experience with Oracle.
• Having Excellent Experience in XML and XPath.
• Having excellent design and analysis skills.
• Fluent in Arabic and English Language.

المزيد

مختبر برامج أول

وصف الوظيفة

- Responsible : for testing both desktop , mobile, and web applications .
- Conduct various types of test (functional test ,non-functional test ) for critical financial applications.
- Creating and executing test scenario in addition to analyzing and clearly documenting all programming defects .
- Develop automation scripts.


Job Details

- University degree : Computer Engineering / Computer Science .
- 4    years experience in a similar position.
- Experience in creating test plans from functional specifications.
- Excellent experience in performing performance Test.
- experience with test management and defect tracking tools (HP test tools,JIRA,Bugzilla,etc.).
- basic knowledge of relational databases.
-Test Certification is plus.
- Fluent in Arabic and English Language.

المزيد

مشرف/ منسق الموارد البشرية

وصف الوظيفة


1.Supervise Time & Attendance System and submit reports to HR Department Manager. 
2.Assume all tasks related to various types of the staff leave and their work resume procedures. 
3.Issuance of all types of certificates relating to the company staff addressing third parties.
4.Follow-up and preparation of exit permits for the staff.
5.Follow-up procedures of the staff residence permits transfer, renewal or secondment.  
6.Follow-up staff performance assessment on a regular basis (semi-annual / annual) in coordination with departments managers and sections supervisors and submit the final reports to HR Department Manager.
7.Keeping personnel files and a historical record for each employee in his/her separate file. 
8.Receive CVs submitted to the company and handover them to HR Department Manager for selecting the most appropriate ones according to the requirements and needs of work.
9.Taking over all administrative tasks related to communication between HR Department and other Departments.
10.Any other tasks entrusted by the HR Department.

Job Details
1.Bachelor's degree from a recognized university.
2.Practical experience of not less than two years in the same field.
3.Diploma in Human Resource Management.
4.Computer proficiency.
5.English language proficiency.

المزيد

المجموعة تداول
4448 7777
دعم العملاء عبر الهاتف
4448 7888
البريد
الالكتروني

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آيفون
بلاك بيري
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الإستـفسار
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