The Group is one of the top esteemestablishments in Doha Qatar, which began in 1997 with a solid foundation thathas a book value of over 200,000,000/- Qatar riyals as of 2019. The Groupachieved a healthy profit of 40,000,000/- last year in a challenging financialenvironment thanks to its structured & proven strategy of innovation newtechnologies & automation. 1.Role Objective
Directs the planning, implementation, and administration of the Company’s Card Business, and customer services to achieve maximum profitability with a minimum of financial risk and in compliance with statutory laws and regulations.
The activity includes developing, pricing and marketing products and services, card issuance achievement, effective risk management, efficient operations, quality customer service, vendor and processor relations, merchant Discount and overall business line profit plan achievement.
2.Detailed Roles & Responsibilities
•Develop & Maintain the high profitability of the cards business.
•Develops the annual business plan for the Cards business ; working towards enhancing profit, sales, service, and the expansion and retention of card users as well as reducing cost and turnaround time. Ensure the overall business is in line with budget and plan.
•Develops new Card products and services. Prices and markets product effectively and manages and reduces operational risk/ cost .
•Responsible for the overall day to day management of the department ensuring the efficient functioning of entire card business including cards center and customer service.
•Priority needs to be given to customers satisfaction in providing best & up to date services .
•Develops and ensures continued application of effective card issuance programs and procedures. Develops and implements effective risk management standards and polices. Ensures that the Company provides quality customers service.
•Executes and renews in coordination with the legal unit and as appropriate suitable agency / business agreements with Visa/ MasterCard and insurance companies safeguarding Companies interest.
•Maintain a good understanding of market competition and performance of the Company vis-�-vis market.
•Monitors and coordinates all activates between the Customers & Company to ensure seamless services to Customers for their satisfaction.
•Works with marketing, sales, IT, operations units, branches and other relevant departments to develop objectives, awareness, and strategies to enhance card services, processing, performance tracking and market penetration.
•Responsible for the overall day to day management of the department ensuring the efficient functioning of entire card business.
•Receive & review new card applications, manage limit increases, card cancelation, card loss reports & secures approvals within the company policy & escalate to higher management as needed.
•Participates in various cross-functional committee’s/teams discussions for multiple purposes such as ensuring quality & compliance of the organization.
LEARNING & DEVELOPMENT
•Executes and renews in coordination with the legal unit and as appropriate suitable agency / business agreements with Visa/ MasterCard/ Amex and insurance companies safeguarding Companies interest.
•Maintains updated knowledge of rules, regulations and standards in the field and related matters of interest to the department.
•Responsible for the budgeting and planning and setting of performance targets for the team and monitoring of the same
•Training Employees and maintaining their knowledge standards on cards business products.
•Information Technology Division employees
•Suppliers & Subcontractors
COMPETENCIES, KNOWLEDGE AND EXPERIENCE
•MBA or equal degree in Business Administration or any related field
•10 in Card Business Development
•Knowledge of Cards market
•Strong English and Arabic language skills
•Knowledge of major Card systems
•Experience in working in Cards Business
•Interpersonal Personal Excellence
•Leadership & Motivation
•Building Strong Relationship
•Quality Decision Making
•Flexibility & Adaptability